Franchise Manager

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

This position reports to the National Franchise Operations Manager

Your responsibilities can include:

• Assisting in the setting up of SOP’s for all clients across the delivery platform
• Constantly monitor and upgrade SOP’s where necessary
• Assist with the training and set up of new Franchises
• Train SOP’s at a Franchisee level
• Monitor, manage and maintain the required Franchise service levels
• Adherence of Franchisees to Hub Setup Manual and Franchise Agreement
• Set and manage KPI’s at Franchise level
• Regular audits to assess and measure process and execution performance
• Local travel in and around an allocated region, as well as traveling to allocated regional hubs quarterly
• Driving the company policies, procedures and brand standards through regular auditing processes
• Train and guide Franchisees towards improved business operations, act as a consultant to the Franchisee to drive business improvement and success
• Assist Franchisees in the training of their employees
• Monitoring and measuring hub performance and productivity against their required Service Level Agreement’s through system checks and reporting analysis
• Presenting solutions to solve problems to help drive the momentum and success of the Franchise businesses
• A Franchise Manager must be the ‘protector of the brand’ at all times, working towards brand recognition and business growth

Qualifications and experience:

• Matric (grade 12) certificate or similar
• 3 years top management experience
• Microsoft Office experience in word, excel and PowerPoint
• Training experience will be beneficial
• Operational experience managing national or regional operations
• Previous hospitality/retail Franchise working experience will be advantageous
• Previous experience in the logistics industry is not required
• Proven track record in delivery and execution
• IT or tech savvy will be advantageous

Attributes required :

• High energy, self-starter
• Execution bias
• Understand how technology works for business
• Project Management
• System and process orientated
• Attention to detail while still seeing the bigger picture
• Understand convenience and customer service
• Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems
• Comfortable with change and an excellent team player
• Low on ego, high on delivery and execution
• Organization and sound communication will be key success factors of a Franchise Manager

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

View all current vacancies at takealot.com →

1. Read the full job description and requirements on this page carefully before applying — tailor your application to what the employer actually asks for.
2. Update your CV and save it as a PDF. Make sure your contact details, most recent experience and qualifications are easy to find.
3. Click the apply button on this page to complete your application on takealot.com's own careers site. The employer manages the shortlisting process directly.
4. Have certified copies of your ID and qualifications ready. Many South African employers request them once you are shortlisted.
5. Applications close on 19 August 2026. Submit well before the deadline — late applications are normally not considered.
6. Keep a record of what you submitted and when. If you have not heard back within a few weeks of the closing date, it is acceptable to follow up politely.

If takealot.com shortlists you for the Franchise Manager position, preparation makes the difference. Work through these steps:

• Research takealot.com before the interview — look for their official website, social profiles and any recent news. Interviewers expect you to know why you want to work there specifically.
• Go through the job description above and prepare a specific example from your own experience for each of the main duties. Most interview questions will be drawn from what the advert emphasises.
• Structure your answers with the STAR method — Situation, Task, Action, Result. Concrete stories with measurable outcomes are far stronger than general claims about your abilities.
• Prepare two or three thoughtful questions to ask the panel — about the team, how success is measured in the role, or growth opportunities. It signals genuine interest.
• Plan your logistics early. Confirm whether the interview is in person in Johannesburg or online, and arrive or log in at least ten minutes early.