Business Process Specialist

takealot.com, a leading South African online retailer, is looking for a highly talented Business Process Specialist - Marketplace to join our Head Office in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hardworking people with integrity to join us.  We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to: Marketplace Operations Manager 

Your responsibilities will include: 

• Evaluate core processes within the Marketplace operations and integrate them in a unique and creative way to solve business problems.
• Collaborate and communicate the above mentioned with Head of Departments (HODs) and Development team.
• Performing routine audits of systems and operational processes. 
• Advise on improvements of Key Performance Indicators that impacts operations and processes with different stakeholders. 
• Conduct RCA to identify uncommon and everyday issues within Marketplace operations.
• Perform data analysis to identify opportunities and risks in storage optimisation; material handling and process conformance.
• Capture; design and make recommendations to process flow through risk, security and productivity gap analysis. Develop and maintain work standards and characteristics that promote efficient staff and facility utilization.
• Design, implement and maintain 5s initiatives across all departments.
• Develop in-house forecasting models for packaging, consumables, assets and labour based on volumes and budget.                                  
• Support continuous improvement projects and initiatives by actively adhering to lean principles, design of experiments (ex: Six Sigma; Simulation design etc.)
• Assist in identifying facility design requirements based on activity levels, flow and business requirements.
• Development and construction of tools to aid operations in their day to day activities.

Minimum Required Qualification

• Industrial Engineering, B.Comm Logistics or similar degree preferred

Minimum Required Experience

• Minimum 3 years relevant experience within Supply Chain and Logistics, Process Improvement.
• Previous experience with WMS systems such as Logfire, Manhattan, Red Prairie, SAP, Highjump or similar 
• High level of proficiency with MS Office packages/ Google Forums

Minimum Required Competencies

• Comfortable with learning and adapting to new systems
• Critical and Systems thinking. 
• Passionate about change and improvement.

Skills, knowledge & abilities

• Solutions-oriented, can-do attitude; self-motivated. Attention to detail
• Excellent communication skills, both written and spoken.
• Previous experience in project management. Comfortable with change and excellent team player.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

View all current vacancies at takealot.com →

1. Read the full job description and requirements on this page carefully before applying — tailor your application to what the employer actually asks for.
2. Update your CV and save it as a PDF. Make sure your contact details, most recent experience and qualifications are easy to find.
3. Click the apply button on this page to complete your application on takealot.com's own careers site. The employer manages the shortlisting process directly.
4. Have certified copies of your ID and qualifications ready. Many South African employers request them once you are shortlisted.
5. Applications close on 23 August 2026. Submit well before the deadline — late applications are normally not considered.
6. Keep a record of what you submitted and when. If you have not heard back within a few weeks of the closing date, it is acceptable to follow up politely.

If takealot.com shortlists you for the Business Process Specialist position, preparation makes the difference. Work through these steps:

• Research takealot.com before the interview — look for their official website, social profiles and any recent news. Interviewers expect you to know why you want to work there specifically.
• Go through the job description above and prepare a specific example from your own experience for each of the main duties. Most interview questions will be drawn from what the advert emphasises.
• Structure your answers with the STAR method — Situation, Task, Action, Result. Concrete stories with measurable outcomes are far stronger than general claims about your abilities.
• Prepare two or three thoughtful questions to ask the panel — about the team, how success is measured in the role, or growth opportunities. It signals genuine interest.
• Plan your logistics early. Confirm whether the interview is in person in Cape Town or online, and arrive or log in at least ten minutes early.